Reference

Your Rights and Our Obligations at skyexchange

skyexchange operates under a defined legal framework that governs how your account, personal data and transactions are managed — access and eligibility depend on local law and are…

Account TermsPrivacy PolicyCookie PolicyDispute ResolutionJurisdiction Clause
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skyexchange Your Rights and Our Obligations at skyexchange
CONTACT PATHS

How to Reach Us on Legal Matters

If a policy question or account dispute requires direct attention, our legal and compliance support team is reachable through three dedicated channels.

Email Support Send your legal query or formal dispute notice to our compliance email address. We acknowledge receipt within 24 hours and aim to resolve policy-related cases within 5 business days of receiving all required details from you.
Live Chat Our live chat is available around the clock for account-access questions tied to a policy matter. A compliance-trained agent will review your case in real time and escalate to the legal team where necessary.
Formal Notice For statutory notices or legal correspondence under Indian law, use the registered address listed in our terms document. All formal notices must reference your registered account identifier so we can locate and action your case without delay.
POLICY PRACTICE

How We Handle Data, Cookies and Account Security

Beyond the written terms, the way we actually implement them shapes your experience on skyexchange.

Data Handling

We collect only the data required to operate your account — identity verification, transaction history and session logs.

Cookie Policy

Our site uses functional cookies to keep your session active and analytics cookies to measure page performance.

Account Security

Accounts are protected by two-factor authentication and session-expiry controls.

Data Retention

We retain your account data for the period your account is active and for the minimum period required under applicable…

Requesting Changes

You have the right to request a correction of any inaccurate personal data we hold.

Dispute Escalation

If your dispute is not resolved at the first support level, it is escalated to our legal team within 72…

Common Questions About skyexchange Legal Terms

These questions cover the legal matters our account holders ask about most often — from data rights and cookie controls to dispute timelines and jurisdiction. If your question is not listed here, our compliance team can be reached through the contact paths above.

Your account and any disputes that arise from it are governed by the jurisdiction stated in our terms of service. Access and eligibility depend on local law and are available where local law permits. The governing jurisdiction clause is detailed in Section 12 of our full terms document.

Submit a data-access request to our compliance email with your registered account identifier. We verify your identity first, then compile and deliver your data within 15 business days. The export includes transaction history, session logs and stored KYC documents.

Yes. Once your account is closed and the legally required retention period has passed, you may request permanent deletion. We will confirm deletion of your personal identifiers from live systems and backups, and send you a written confirmation when the process is complete.

Both apply. skyexchange terms govern how the funds are credited to your wallet and how withdrawals are processed. The payment provider's own terms govern the transaction between your bank account and the payment rail. We share only the data each provider requires to process the transfer.

When you close your account, we deactivate it immediately and stop all marketing communications. We retain your data only for the minimum period required under applicable Indian law. After that period, personal identifiers are permanently deleted from our systems and backup archives.

First-level disputes are reviewed within 48 business hours. If escalation is needed, the legal team picks up the case within 72 hours of escalation. We aim to reach a resolution and communicate the outcome to you within 10 business days of receiving all relevant account details.

We notify you by email and through an in-account notice at least 14 days before any material change takes effect. Changes do not apply retroactively to your existing balance or pending transactions. Continuing to use your account after the notice period constitutes acceptance of the updated terms.

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